Your brand. Your customers' whole account, in one place
Give customers a branded space to view invoices, check usage, pay and raise support requests, so routine questions stop reaching your team.
| Invoice | Date | Amount | Status |
|---|---|---|---|
| INV-0931 | 1 Sep | £6,735.00 | Due |
| INV-0874 | 1 Aug | £6,552.40 | Paid |
Every “can you resend my invoice?” call is time your team could spend elsewhere.
- Simple requests clog the phonesCopy invoices, usage checks and payment questions all land on your team.
- Generic portals weaken your brandCustomers see someone else's name instead of yours.
- Information lives in different placesInvoices, usage and support each need a separate login.
How ACE Portal works
Three steps from start to finish.
Brand it
Apply your logo, colours and domain so the portal looks like part of your business.
Invite customers
Give each account its own login, with access set per user.
Customers help themselves
They view invoices, check usage, pay and raise tickets without calling.
What's included
Everything in ACE Portal, grouped by what it helps you do.
Your branding
Looks and feels like your company.
- Your logo and colours
- Your own domain
- Branded emails and notifications
Billing and payments
The answers customers ask for most.
- Invoices and statements to download
- Online payments
- Payment history
Usage and services
Clear view of what they have.
- Usage against bundles and shared pools
- List of active services
- Site and cost centre views
Support
Help without picking up the phone.
- Raise tickets into ACE Desk
- Track ticket progress
- Access control per user
Better together
ACE Portal shares one customer record with the rest of the ACE platform.
Connections
Systems ACE Portal works with.
Works with
Payments
Questions about ACE Portal
Can the portal run on our own domain?
Yes. The portal carries your logo, colours and domain, so customers see your brand throughout.
What can customers do in the portal?
View and download invoices, check usage, see their services, make payments and raise support tickets.
Can we control what each user sees?
Yes. Access is set per user, so a site manager and a finance contact can see different things.
Illustrative figures on this page are examples, not customer data.
See ACE Portal with your own data
Book a personalised demo and we'll walk through it using examples from your business.