Credit control that prioritises, follows up and escalates for you
CreditSyncAI ranks your overdue accounts, runs collection journeys across email, SMS and WhatsApp, and spots customers whose risk is rising. Sensitive steps wait for approval.
- 3 days before dueEmail reminder sent with quick pay link
- Due dateSMS reminder sent
- 5 days overdueWhatsApp follow-up; promise to pay recorded for Friday
- Promise missedTask assigned to credit controller
- 21 days overdueService suspension waiting for manager approval
Chasing payments is repetitive, easy to put off, and expensive when it slips.
- Follow-ups happen when there's timeReminders go out late and inconsistently, and the biggest risks aren't always chased first.
- Risk shows up too lateA customer's payments slow down for months before anyone connects the dots.
- Big decisions happen ad hocSuspensions, write-offs and agency referrals are made without a clear approval trail.
How ACE CreditSyncAI works
The plan for how it will work, from invoice to hand-off.
Monitor
Track every invoice, payment and customer's credit risk, and rank accounts by what needs attention.
Act
Run collection journeys across your channels and create tasks for your team where a person is needed.
Resolve
Handle promises, payment plans and disputes, and escalate with approval when nothing else works.
What's planned
Features we're building for the first release. Details may change before launch.
Automated collections
Day-to-day credit control, prioritised and run for you.
- AI-powered credit controlAutomate and prioritise daily credit control activity
- Smart collection workflowsConfigurable end-to-end collection and escalation journeys
- Automated payment remindersMessages before, on and after the due date
- Task managementActionable tasks created and assigned to your team
Customer communications
Reach customers where they'll respond, and make paying easy.
- Multi-channel communicationsEmail, SMS, WhatsApp and other supported channels
- Quick pay linksCustomers pay straight from any reminder
- Promise-to-pay managementCommitments recorded and missed promises followed up automatically
Credit risk and insight
See who's paying, who's slipping and where your cash is.
- Accounts receivable dashboardOutstanding balances, overdue debt, ageing and collection performance
- Invoice and payment trackingPayment dates and days taken to pay
- Payment behaviour analysisOn-time, late and deteriorating payment patterns
- Customer credit monitoringOngoing watch for financial and credit-risk changes
- Credit scoring and risk assessmentPayment behaviour and available credit data combined to flag higher-risk accounts
Arrangements and disputes
Structured ways to settle what can't be paid straight away.
- Dispute resolutionDisputes, approvals, credits, write-offs and resolutions in structured workflows
- Payment plan managementInstalment arrangements set up and monitored
- Late fee managementFixed or percentage-based late fee policies and rules
Escalation
Firmer action when it's needed, with a record of every step.
- Service suspension and restorationTrigger or approve suspension and restoration of MSP services through supported integrations
- Collection and legal escalationReferrals to collection agencies or legal recovery providers
Control and connections
Automation your managers can trust and audit.
- Workflow approval controlsManagement sign-off for write-offs, suspensions and escalations
- Roles, permissions and audit trailControlled access and a full history of every decision and action
- Accounting, billing and MSP integrationsBilling systems, accounting platforms, payment gateways, credit agencies and provisioning platforms
Better together
ACE CreditSyncAI will share one customer record with the rest of the ACE platform.
Connections
Systems ACE CreditSyncAI is being built to work with.
Channels
Billing
Finance
Services
Questions about ACE CreditSyncAI
When will CreditSyncAI be available?
It's in development now. Join the early access list and we'll contact you as soon as it's ready to try.
Does it need ACE Billing?
No. CreditSyncAI is designed to connect with billing systems, accounting platforms and payment gateways. With ACE Billing it can use your invoices, payments and services directly.
Which channels can it use?
Email, SMS and WhatsApp, plus other supported channels.
Can it suspend a customer's services on its own?
Suspension and restoration run through supported integrations, and you can require a manager to approve every suspension before it happens.
How does it identify higher-risk customers?
It combines each customer's payment behaviour with available credit information to highlight accounts whose risk is rising.
Illustrative figures on this page are examples, not customer data.
Be first to try ACE CreditSyncAI
Join the early access list and we'll be in touch when it's ready.